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SMV Customer Service

About Vintage
Spanish Moss Vintage specializes in chic “of the moment” vintage clothing from the 1940's through the grunge era.
Read more about vintage.


Sizing
See Fit Guide.

My Account
Signing up for a Spanish Moss account allows you to purchase items, modify your shopping cart, and receive our newsletter! The Spanish Moss Newsletter previews all of the latest pieces coming to our store and notifies customers of upcoming promotions and other exclusive offers. To insure that you get first dibs on new item and special discounts, sign up for your account here.

Sizing
USA
Orders are processed and shipped within 48 hours, weekends and holidays excluded. Orders placed after 12 pm PST will be processed the following business day.

All items are insured, issued tracking numbers and shipped Priority Mail which usually takes 2-4 days. Express Mail is also available and generally takes one day. To upgrade your shipping from Priority Mail to Express Mail or add signature confirmation, please contact us directly. Spanish Moss reserves the right to cancel all orders due to issues involving merchandise availability. Shipping time may vary due to availability of merchandise in which case, the customer will be contacted directly.


International Shipping
Spanish Moss ships worldwide. All items are shipped USPS and rates depend on the weight and size of the item.


3 methods
First Class is the most economical shipping method. First Class generally takes 1-2 weeks, but does NOT include tracking or insurance.
Global Priority is a mid-priced shipping method. Global Priority takes 1-2 weeks but includes basic tracking, delivery confirmation, and insurance. We recommend this shipping method.

Express Mail arrives within 5 days including processing and comes with tracking, confirmation, and insurance. We highly recommend this shipping method, especially for time-sensitive deliveries. (Depending on the country's customs department, this shipping method may take longer than 5 days. This is not the responsibility of Spanish Moss.)


Important!  
Customs delays can significantly alter estimated arrival dates. Spanish Moss Vintage has no control over the customs process. Spanish Moss Vintage is not responsible for lost or stolen packages or packages delayed by the postal service or customs dept. In addition, any taxes and customs fees associated with a purchase are the sole responsibility of the customer. Orders are processed and shipped within 48 hours, weekends and holidays excluded. Orders submitted after 12 pm PST will be processed the following business day.

Vintage returns
Returns must be approved by Spanish Moss Vintage. Spanish Moss does accept refunds for vintage clothing, shoes, and accessories on a case by case basis and will only provide refunds with store credit.

Vintage clothing is pre-worn and pre-loved and as a result some pieces may show signs of wear or use. We carefully inspect each item and disclose any signs wear in our detailed descriptions. We use a modern American sizing chart and provide accurate measurements in each description. If you have a question about fit please reference our fit guide. Spanish Moss only offers returns on items that have been grossly misrepresented NOT items with minor imperfections or that do not fit. If Spanish Moss determines that an item has been grossly misrepresented, we will refund the cost of the item and the shipping. Please be aware of this policy before inquiring about a return.

All returns must be receieved by Spanish Moss within 10 days of purchase for United States customers and 21 days of purchase for international customers. Items on sale or no longer featured in our online store all become final sale and are non-refundable. Returns are eligible for store credit. Please message customerservice@spanishmossvintage.com with any questions or concerns regarding your items.


New Returns
All returns must be approved by Spanish Moss Vintage and are eligible for store credit. Returns must be receieved by Spanish Moss within 10 days of purchase for United States customers and 21 days of purchase for international customers. Items on sale or no longer featured in our online store all become final sale and are non-refundable. Please message customerservice@spanishmossvintage.com with any questions or concerns regarding your items.


USA
Visa, Mastercard and Paypal accepted. No personal checks or money orders accepted.


USA
All prices at Spanish Moss Vintage are listed in US dollars.
You can calculate exchange rates before purchasing items here: http://www.x-rates.com/
The precise rate you will pay is decided by the bank that has issued your credit card although it will likely be very close to the general exchange rate.


USA
Spanish Moss guarantees that any information you enter on our site will not be disclosed to any outside organization or third party; however, we may use your contact information to contact you about new pieces or special promotions. If you do not wish to receive any communication, you may remove yourself from our mailing list by logging into your account and unsubscribing from the mailing list. Spanish Moss uses the most recent version of SSL to keep our customers’ information safe. SSL is a tool that encrypts your information so that your private data is kept secure while being transmitted via the internet. In the event you forget your password, Spanish Moss will email you a new temporary password. This is the safest way to protect our customer information as sending an existing password via email is not secure. Upon receiving your new temporary password, you may change it in your ‘my account’ tab if you wish.


USA
Spanish Moss Vintage may suggest links from other sites to our customers however, we are not responsible for any of the content on these sites and cannot be held liable for any possible damages incurred from that content.


USA
All listed prices are accurate to the best of our knowledge. Should a case arise where an item is unintentionally listed at an incorrect price, Spanish Moss Vintage reserves the right to refuse to sell the item at the listed price.

All of the content on this site, including, but not limited to: informational content, images, and programming code such as html and javascript are the copyrighted property of Spanish Moss Vintage and may not be reproduced in any manner without the express written consent of Spanish Moss Vintage.

Please note that after placing an order you will receive an email receipt confirming the purchase intent. This email receipt does not comprise a contract. Orders may be canceled at any time due to insufficient stock, an inability to authorize a payment, suspicion of fraudulent intent, discovery of an incorrectly priced item, or any other reason deemed appropriate by Spanish Moss Vintage. In addition, Spanish Moss Vintage reserves the right to decline or cancel any such orders. If the purchase has already been charged to the customer’s credit card, Spanish Moss Vintage will issue a credit to the account in the same amount as the incorrect price.

Spanish Moss Vintage reserves the right to alter the information on this site and the services and products described therein anytime without notice.

Spanish Moss Vintage is not responsible for any material or images featured on any of the "SMV Mag" blogs. Responsibility of all content and images is left to the sole writer of the blog.

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